A Focus on Use | “SOMETIMES IT SEEMS AS IF INDUSTRIAL DESIGNERS AND ENGINEERS ARE WORLDS APART, BUT WHEN THEY WORK TOGETHER, PRODUCTS WILL FIT THE PEOPLE WHO USE THEM” It’s a problem with developing for the web too, not just in industry. More of a “people” issue and to do with team work and skill development in individuals. I often regard, given the known risks, such failures as being those of management. Isn’t it because of issues like this that we have project managers? To bridge the gap and coordinate?
Mar 102008
Qantas Airways: a perfect storm for IT failure? | An article on failed IT projects at Qantas, it reads like a check list of of elementary mistakes that such projects are prone to – lack of proper project scoping and inadequate end-user involvement seem to be at the fore.
